we hopes you will be satisfied with every purchase you make, but in some cases a customer may want to return an item. You can view the steps in our return process in the chart below: If you need to return an item you can begin the process by following the steps below: .Please […]
When returning an item, we recommend using your local postal service that provides tracking information and a Customs form, instead of a courier agency such as UPS, DHL or FedEx. Once we’ve received your package, we will begin processing your return, which may take up to 3-5 business days. When processing is completed, we will […]
If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Service via submitting tickets. Our Customer Service team will respond to you within 24 hours. Once Customer Service confirms an item is incorrect, We will provide information on […]
If the order you receive does not fit or look the way you expected, please submit support ticket to Apply for an Alteration or Remake to request a reimbursement for alterations or request a full remake if your tailor deems the dress to be unalterable. Once the updated measurements and request have been sent to our […]
You can visit any local alterations shop to get your dress altered. we will cover up to $75 per order of your alterations bill. please contact our customer service department by submit tickets with any questions.
1.First refer to our alterations guide which will show you whether your dress can be altered at a local tailor. If yes, we will refund you the alteration amount. To claim an alterations credit, Please submit support tickets. 2.If your Dress cannot be altered by a tailor. we will remake the Dress for you. To apply […]
Please return the original garments to our address in the smallest bag or box possible. Our address show in return form attached with dress.If you cant find it,please contact with us or submit tickets Please also use regular domestic post and mark the outside of the package with the following label:
If your order does not fit, we will cover alterations on your dress up to $75 per order or remake it entirely from new materials through a remake order. Our Customer Service will be happy to work with you to get your proper measurements.
In most cases, we will refund your money within 48 hours after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used. Credit/Debit Card It will take 7-45 days for your credit card company to process the refund and credit your account. PayPal […]